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GRIEVANCE REDRESSAL POLICY

  • Objective of Grievance Redressal Policy

    Customer complaints constitute an important voice of customer, and Kredmint Technologies Private Limited has framed the Policy to lay down the framework for minimising and resolving instances of customer grievances through proper Redressal mechanism. The Company's Grievance Redressal Policy fulfils the following principles: Customers shall be treated fairly at all times:

    • Complaints raised by customers shall be dealt with courtesy and resolved in a timely manner.
    • Customers shall be informed of avenues to escalate their complaints within the organisation, and their rights in cases when their complaints are not resolved in a timely manner or when they are not satisfied with the resolution of their complaints.
    • To comply with the regulatory guidelines as required for this function.
  • Basis

    The Grievance Redressal Mechanism Policy has been made as per chapter VI of Non-Banking Financial Company -Non Systemically Important Non-Deposit taking Company and Deposit taking Company (Reserve Bank) Directions, 2016(“Master Directions”) issued by Reserve Bank of India (RBI).

  • Grievance Redressal Mechanism process

    In case of any grievance, customers can intimate and record their complaints / grievances for a resolution in the manner detailed below: A. Registration of Complaints.

    • Branch - Customers can visit the Branch Office for registration of their grievances. Oral complaints, if any should be followed by submission of a written complaint;
    • Email / Letter - Customers can send their grievances through email.

    Customers shall ensure that they quote their application no. in every correspondence with the Company regarding their complaint. Anonymous complaints will not be addressed in terms of this Customer Grievance Redressal Mechanism.

  • ESCALATION MATRIX:

    In order to effectively understand and address customer grievances, the Company shall open multiple channels of communication. These modes will be adequately displayed on the notice board of the Branch.

    A) Designated officer as may be identified by senior management as Nodal officer (NO) and Grievance Redressal Officer (GRO). His details are as follows:

    Ritik Agarwal
    Email: grievance@kredmint.com
    Contact Number: +91-9818399611

    B) If any customer is not satisfied with the resolution provided by the Grievance Redressal officer/Nodal officer, then escalation can be made to the below partner Lending Nodal officer details as mentioned below

    C) If any customer is not satisfied with the resolution provided by the Grievance Redressal officer, then escalation can be made to the NBFC Ombudsman at the below mentioned address:
    C/o Reserve Bank of India
    RBI Byculla Office Building
    Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008

    STD Code: 022 Telephone No: 2300 1280 Fax No: 23022024
    Email : nbfcomumbai@rbi.org.in‍

    In case your grievances continue to remain unaddressed, you are entitled to file a complaint with the Reserve Bank of India's Sachet portal available here

    The NO shall be responsible, inter alia, for representing the covered NBFC before the Ombudsman and the Appellate Authority under the Scheme. The NO appointed at the Head Office of the NBFC shall be responsible for coordinating and liaising with the Customer Education and Protection Department (CEPD), RBI, Central Office.

  • Monitoring

    The customer complaints log along with ageing analysis and complaints received from the Reserve Bank of India.6. Resolution of ComplaintsThe department heads are responsible jointly and severally for resolution provided by their teams and for closure of customer issues.

Our Lending Partners

NBFC NameWebsite DetailsNodal Officer DetailsOther links
Ambit Finvest Private Limitedhttps://finvest.ambit.co/Mr. Ganesh Shanbhag
E-mail: nodalofficer.sme@ambit.co
Contact Number: +91 22 68410080
Timings for contact: 10AM to 06PM
Monday To Saturday*
(*Only on Odd Saturdays)
Fair Practice Code

Grievance Redressal Policy

KYC Policy
Hindon Mercantile Limitedhttps://hindon.co/Ms. Savita Bhogra
E-mail: helpdesk@mufifinance.com
Contact Number: 18002707000
Timings for contact: 10AM to 06PM
Monday To Saturday*
(*Only on Odd Saturdays)
Fair Practice Code

Grievance Redressal Policy

KYC Policy
Aditya Birla Capital Grouphttps://www.adityabirlacapital.com/Ms. Rachana Padval
E-mail: care.finance@adityabirlacapital.com
Contact Number: 011 42610483
Timings for contact: 10AM to 06PM
Monday To Saturday*
(*Only on Odd Saturdays)
Fair Practice Code

Grievance Redressal Policy

KYC Policy
Ora Finance Private Limitedhttps://finvest.ambit.co/Mr Sarvagya Vikas
E-mail: sarvagya.vikas@orafinance.in
Contact Number: +91-828 282 0110
Timings for contact: 10AM to 06PM
Monday To Saturday*
(*Only on Odd Saturdays)
Fair Practice Code

Grievance Redressal Policy

KYC Policy
Western Capital Private Limitedhttps://westerncap.in/Mrs. Sonia Joshi
E-mail: grievanceRedresslofficer@westerncap.in
Contact Number: +91 22 2825 6772
Timings for contact: 10AM to 06PM
Monday To Saturday*
(*Only on Odd Saturdays)
Fair Practice Code

Grievance Redressal Policy

KYC Policy
UGRO Capital Limitedhttps://www.ugrocapital.comMr. Satyabrata Mohapatra
E-mail: grievance@ugrocapital.com
Contact Number: 022 6826 9135
Timings for contact: 10AM to 06PM
Monday To Saturday*
(*Only on Odd Saturdays)
Fair Practice Code

Grievance Redressal Policy

KYC Policy
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Kredmint Technologies Private Limited

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Head Office

C56, 3rd floorSector - 2, Noida -201301
Contact Number: +91-9818399611
Email: care@kredmint.com
GSTIN: 09AAJCK6298G1ZX
CIN: U72900HR2022PTC104791
Principal Nodal Officer and Grievance Redressal Officer:
Ritik Agarwal
Email: grievance@kredmint.com
Contact Number: +91-9818399611

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